Returns & Exchanges

At Sveston, we stand by the craftsmanship of our timepieces and offer a hassle-free 7-day return and exchange policy for all unworn items in their original packaging. We aim to ensure your complete satisfaction with every premium accessory you purchase from our collection.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via email or WhatsApp within 7 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the watch in its original Sveston luxury box, ensuring all protective films, tags, warranty cards, and manuals are included in the parcel.

• 3.
  Ship the Item

  Affix the provided return label or use a trackable courier service to send the package back to our central quality control warehouse for inspection.

• 4.
  Quality Inspection & Refund

  Once our experts verify the item's condition, we will process your full refund or dispatch your exchange piece within 3 to 5 business days.